GOVCX Trailblazer

Hassan Ibrahim is an Advisor at Qatar’s Civil Service and Government Development Bureau and a former Government Development Executive and Deputy Chairman of the Qatar Government Excellence Award (2022–2023). He supports government-wide efforts to modernize service delivery and embed a culture of continuous improvement. In this Trailblazer profile, Hassan shares…

Helelyn Tammsaar led Estonia’s Public Sector Innovation Team from 2019 to 2025, bringing a unique lens as both an anthropologist and systems thinker. Her work focused on embedding human insight into policy and service design across government. Under her leadership, the team delivered award-winning projects recognized nationally for their impact…

In this special edition of the GovCX Journal, Setal Morzaria, Associate Director of Digital Products and Services at the City of Vancouver, shares with us her vision and leadership contributions in advancing human-centric approaches in the public sector. How It All Started What if the frustration people feel when using…