Sharing Knowledge | Inspiring Change | Elevating Government CX.
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ABOUT US
The GovCX Journal
The GovCX Journal serves as the flagship publication of the International Foundation for Customer
Experience in Government, providing a platform for disseminating cutting-edge research, best
practices, and thought leadership in the realm of public sector CX. This journal curates
insightful articles, case studies, and interviews from a global assembly of CX experts,
academics, and practitioners dedicated to enhancing service delivery in government. Through the
GovCX Journal, the Foundation fosters a vibrant community of professionals committed to advancing
the discipline of CX in the public sector, ensuring the continuous evolution and adoption of
innovative practices worldwide.
The Foundation
The International Foundation for Customer Experience in Government is a non-profit organization headquartered in
Canada. The Foundation is supported by an International Consortium that forms an assembly of customer experience
(CX) thought leaders from around the world. The Foundation’s main mission is to build a community of thinkers,
practitioners, and academics who collaborate to advance a customer experience body of knowledge and practice in the
public sector. The Foundation aims to define the conceptual framework for CX in the public sector as well as create
and disseminate practical transformation tools that are contextually suited for the public sector. The Foundation
creates networking opportunities for passionate public sector customer experience executives, practitioners, and
researchers across the globe.
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Subscribe to the GovCX Journal for the latest research, articles, and case studies in government customer experience. Join us in shaping the future of public sector CX!