trailblazer

Martin Jordan leads design and user research at the German government’s Digital Service in Berlin, where he develops and advances inclusive, user-centred approaches across the public sector. Previously, he served as Head of Service Design at the UK Cabinet Office’s Government Digital Service (GDS) in London, where he supported teams…

Milena Tasic leads design and innovation at the Innovation hub within Government of Canada. She has been responsible for advancing human-centered design practices across the department, overseeing operations, and building the government's capacity for sustainable, inclusive innovation. A two-time recipient of national recognition, Milena brings both systems thinking and deep…

Sithar Norbu is the Chief Program Officer at Public Service Delivery Division,Prime Minister's Office, Royal Government of Bhutan, where he leads national efforts to improve how citizens interact with government services.Through this Trailblazer feature, Sithar reflects on what drives his work, the systemic changes underway in Bhutan, and his vision…