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YEARLY ISSUES
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2024
2025
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2024
2025
GOVCX Trailblazer
Designing Beyond the Surface
Designing Beyond the Surface
Designing Beyond the Surface
September 3, 2025
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Case Study: The Abu Dhabi Effortless Program
Case Study: The Abu Dhabi Effortless Program
Case Study: The Abu Dhabi Effortless Program
April 21, 2025
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Case Study: Ukraine’s Digital Services In Time Of Crisis
Case Study: Ukraine’s Digital Services In Time Of Crisis
Case Study: Ukraine’s Digital Services In Time Of Crisis
April 13, 2025
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Case Study: Portugal’s Citizen Spots
Case Study: Portugal’s Citizen Spots
Case Study: Portugal’s Citizen Spots
April 8, 2025
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Case Study: New South Wales’ Service
Case Study: New South Wales’ Service
Case Study: New South Wales’ Service
April 1, 2025
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Case Study: New Zealand’s Public Service Act
Case Study: New Zealand’s Public Service Act
Case Study: New Zealand’s Public Service Act
March 24, 2025
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Case Study: Denmark’s Agency For Digitization
Case Study: Denmark’s Agency For Digitization
Case Study: Denmark’s Agency For Digitization
March 18, 2025
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Case Study: Estonia’s Digital Transformation Journey
Case Study: Estonia’s Digital Transformation Journey
Case Study: Estonia’s Digital Transformation Journey
March 9, 2025
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Case Study:UK Service Standard
Case Study:UK Service Standard
Case Study:UK Service Standard
March 2, 2025
Read More
Case Study: Dubai Model For Government Services
Case Study: Dubai Model For Government Services
Case Study: Dubai Model For Government Services
February 23, 2025
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Case Study: Singapore “Moments Of Life” Service Design
Case Study: Singapore “Moments Of Life” Service Design
Case Study: Singapore “Moments Of Life” Service Design
February 18, 2025
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Case Study: New South Wales Customer Strategy
Case Study: New South Wales Customer Strategy
Case Study: New South Wales Customer Strategy
February 10, 2025
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Case Study: Canada’s Public Centric Service Design
Case Study: Canada’s Public Centric Service Design
Case Study: Canada’s Public Centric Service Design
February 4, 2025
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Case Study: France’s Services Publics+ Program
Case Study: France’s Services Publics+ Program
Case Study: France’s Services Publics+ Program
October 25, 2024
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Case Studies on Best Practices in Government Customer Experience
Case Studies on Best Practices in Government Customer Experience
Case Studies on Best Practices in Government Customer Experience
October 23, 2024
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Trends Of Practice – Emerging Potentially Disruptive Trends
Trends Of Practice – Emerging Potentially Disruptive Trends
Trends Of Practice – Emerging Potentially Disruptive Trends
October 21, 2024
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Trends Of Practice – Organizational Critical Success Factors
Trends Of Practice – Organizational Critical Success Factors
Trends Of Practice – Organizational Critical Success Factors
October 18, 2024
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Trends Of Practice – Delivery Channels
Trends Of Practice – Delivery Channels
Trends Of Practice – Delivery Channels
October 16, 2024
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Trends Of Practice – Experience Types
Trends Of Practice – Experience Types
Trends Of Practice – Experience Types
October 14, 2024
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Trends Of Practice – Service Design Approach
Trends Of Practice – Service Design Approach
Trends Of Practice – Service Design Approach
October 11, 2024
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Trends Of Practice in Government Customer Experience
Trends Of Practice in Government Customer Experience
Trends Of Practice in Government Customer Experience
October 9, 2024
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2024
Case Study: The Abu Dhabi Effortless Program
Case Study: The Abu Dhabi Effortless Program
Case Study: The Abu Dhabi Effortless Program
April 21, 2025
Read More
Case Study: Ukraine’s Digital Services In Time Of Crisis
Case Study: Ukraine’s Digital Services In Time Of Crisis
Case Study: Ukraine’s Digital Services In Time Of Crisis
April 13, 2025
Read More
Case Study: Portugal’s Citizen Spots
Case Study: Portugal’s Citizen Spots
Case Study: Portugal’s Citizen Spots
April 8, 2025
Read More
Case Study: New South Wales’ Service
Case Study: New South Wales’ Service
Case Study: New South Wales’ Service
April 1, 2025
Read More
Case Study: New Zealand’s Public Service Act
Case Study: New Zealand’s Public Service Act
Case Study: New Zealand’s Public Service Act
March 24, 2025
Read More
Case Study: Denmark’s Agency For Digitization
Case Study: Denmark’s Agency For Digitization
Case Study: Denmark’s Agency For Digitization
March 18, 2025
Read More
Case Study: Estonia’s Digital Transformation Journey
Case Study: Estonia’s Digital Transformation Journey
Case Study: Estonia’s Digital Transformation Journey
March 9, 2025
Read More
Case Study:UK Service Standard
Case Study:UK Service Standard
Case Study:UK Service Standard
March 2, 2025
Read More
Case Study: Dubai Model For Government Services
Case Study: Dubai Model For Government Services
Case Study: Dubai Model For Government Services
February 23, 2025
Read More
Case Study: Singapore “Moments Of Life” Service Design
Case Study: Singapore “Moments Of Life” Service Design
Case Study: Singapore “Moments Of Life” Service Design
February 18, 2025
Read More
Case Study: New South Wales Customer Strategy
Case Study: New South Wales Customer Strategy
Case Study: New South Wales Customer Strategy
February 10, 2025
Read More
Case Study: Canada’s Public Centric Service Design
Case Study: Canada’s Public Centric Service Design
Case Study: Canada’s Public Centric Service Design
February 4, 2025
Read More
Case Study: France’s Services Publics+ Program
Case Study: France’s Services Publics+ Program
Case Study: France’s Services Publics+ Program
October 25, 2024
Read More
Case Studies on Best Practices in Government Customer Experience
Case Studies on Best Practices in Government Customer Experience
Case Studies on Best Practices in Government Customer Experience
October 23, 2024
Read More
Trends Of Practice – Emerging Potentially Disruptive Trends
Trends Of Practice – Emerging Potentially Disruptive Trends
Trends Of Practice – Emerging Potentially Disruptive Trends
October 21, 2024
Read More
Trends Of Practice – Organizational Critical Success Factors
Trends Of Practice – Organizational Critical Success Factors
Trends Of Practice – Organizational Critical Success Factors
October 18, 2024
Read More
Trends Of Practice – Delivery Channels
Trends Of Practice – Delivery Channels
Trends Of Practice – Delivery Channels
October 16, 2024
Read More
Trends Of Practice – Experience Types
Trends Of Practice – Experience Types
Trends Of Practice – Experience Types
October 14, 2024
Read More
Trends Of Practice – Service Design Approach
Trends Of Practice – Service Design Approach
Trends Of Practice – Service Design Approach
October 11, 2024
Read More
Trends Of Practice in Government Customer Experience
Trends Of Practice in Government Customer Experience
Trends Of Practice in Government Customer Experience
October 9, 2024
Read More
Understanding Government Customer Experience
Understanding Government Customer Experience
Understanding Government Customer Experience
October 7, 2024
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GOVCX Trailblazer
Designing Beyond the Surface
Designing Beyond the Surface
Designing Beyond the Surface
September 3, 2025
Read More
