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Case Study: The Abu Dhabi Effortless Program
Case Study: The Abu Dhabi Effortless Program
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Case Study: Ukraine’s Digital Services In Time Of Crisis
Case Study: Ukraine’s Digital Services In Time Of Crisis
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Case Study: Portugal’s Citizen Spots
Case Study: Portugal’s Citizen Spots
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Case Study: New South Wales’ Service
Case Study: New South Wales’ Service
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Case Study: New Zealand’s Public Service Act
Case Study: New Zealand’s Public Service Act
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Case Study: Denmark’s Agency For Digitization
Case Study: Denmark’s Agency For Digitization
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Case Study: Estonia’s Digital Transformation Journey
Case Study: Estonia’s Digital Transformation Journey
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Case Study:UK Service Standard
Case Study:UK Service Standard
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Case Study: Dubai Model For Government Services
Case Study: Dubai Model For Government Services
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Case Study: Singapore “Moments Of Life” Service Design
Case Study: Singapore “Moments Of Life” Service Design
Read MoreCase Study: New South Wales Customer Strategy
Case Study: New South Wales Customer Strategy
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Case Study: Canada’s Public Centric Service Design
Case Study: Canada’s Public Centric Service Design
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Case Study: France’s Services Publics+ Program
Case Study: France’s Services Publics+ Program
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Case Studies on Best Practices in Government Customer Experience
Case Studies on Best Practices in Government Customer Experience
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Turning Standards into Practice
Turning Standards into Practice
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Designing Public Service from the Inside Out
Designing Public Service from the Inside Out
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Designing Government as One: The Integrated Service Center in Bhutan
Designing Government as One: The Integrated Service Center in Bhutan
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Türkiye’s National Smart Cities Strategy and Action Plan: Embedding Inclusion in Public Services
Türkiye’s National Smart Cities Strategy and Action Plan: Embedding Inclusion in Public Services
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One Platform, One Experience: Qatar’s Unified Citizen Experience Platform Transforms Government Service Delivery
One Platform, One Experience: Qatar’s Unified Citizen Experience Platform Transforms Government Service Delivery
Read MoreRedesigning Duty: A Human-Centered Approach to Military Service in Estonia
Redesigning Duty: A Human-Centered Approach to Military Service in Estonia
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Case Study: Building a Global Community of Practice for Human-Centric Transformation
Case Study: Building a Global Community of Practice for Human-Centric Transformation
Read MoreABOUT US
The GovCX Journal
The GovCX Journal serves as the flagship publication of the International Foundation for Customer
Experience in Government, providing a platform for disseminating cutting-edge research, best
practices, and thought leadership in the realm of public sector CX. This journal curates
insightful articles, case studies, and interviews from a global assembly of CX experts,
academics, and practitioners dedicated to enhancing service delivery in government. Through the
GovCX Journal, the Foundation fosters a vibrant community of professionals committed to advancing
the discipline of CX in the public sector, ensuring the continuous evolution and adoption of
innovative practices worldwide.
The Foundation
The International Foundation for Customer Experience in Government is a Canada-based non-profit organization that supports governments worldwide in advancing customer experience excellence in public services.
We oversee the International Model for Customer Experience in Government, the first global framework for customer experience in government and a practical framework for human-centred public services. The framework is designed to help governments build capability, assess their GovCX maturity, and validate results through an independent assessment process. Governments that meet the highest standards may receive GovCX Excellence Recognition, an exclusive designation facilitated by the Foundation to acknowledge excellence in customer experience.
Our mission is to build global capability, share evidence-based practices, and connect leaders committed to making government services more human-centred, effortless, and trusted.
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Subscribe to the GovCX Journal for the latest research, articles, and case studies in government customer experience. Join us in shaping the future of public sector CX!